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Software components for data protection, secure storage and transfer

Error 3337 in LoadPrivateKey

Also by EldoS: CallbackProcess
A component to control process creation and termination in Windows and .NET applications.
#37012
Posted: 06/16/2016 10:03:19
by Pablo Pérez (Basic support level)
Joined: 06/16/2016
Posts: 2

Hello,

We are using SecureBlackbox 7.2.0.171, and when I try to load a SSH2-RSA key of 4096 bits, returns a 3337 error.

Do these libraries support such key?

Thanks!
#37013
Posted: 06/16/2016 11:13:58
by Eugene Mayevski (EldoS Corp.)

Thank you for contacting us.

Technical Support is provided to customers with the linked Support Access Ticket. You will find your Support Access Ticket together with all the details about how to use it in the registration e-mail that we’ve sent to you upon the purchase. The procedure of linking the Support Access Ticket is described in the registration e-mail as well.

I am afraid that without the Support Access Ticket linked we won't be able to assist you. Thank you for understanding.


Sincerely yours
Eugene Mayevski
#37020
Posted: 06/17/2016 08:23:26
by Pablo Pérez (Basic support level)
Joined: 06/16/2016
Posts: 2

I figured it out myself, thanks.

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