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License key not working

Posted: 06/11/2015 01:10:10
by Koichi Wada (Basic support level)
Joined: 02/17/2015
Posts: 8


I tried Samples/PDFBlackbox/ConsolePDF and got an error message:

SecureBlackbox library exception: EElLicenseError(Message: 'Your SecureBlackbox license key doesn't enable the requested functionality. Please check if you have a license for the components that you are trying to use.', ErrorCode: 0x00000000)

I used the key in LicenseKey.txt. Could you check if it's valid?

My SBB Version is:
SecureBlackbox C++ edition for Linux /x64 - Version 12.0.272 (20326 Kb) . Released on 06 June 2015.
Posted: 06/11/2015 02:32:38
by Alexander Ionov (Team)

Thank you for contacting us.

It's highly recommended to use our Helpdesk for reporting problems with licenses. There you can post and get any sensitive info without a risk that it can be seen by non-authorized persons.

I've created a ticket for you on this issue. You should receive a notification by e-mail. Let's continue there.

Thank you.

Best regards,
Alexander Ionov
Posted: 06/11/2015 19:51:48
by Koichi Wada (Basic support level)
Joined: 02/17/2015
Posts: 8

I solved the problem.
Thank you for your help.



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