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License key not working

Also by EldoS: Rethync
The cross-platform framework that simplifies synchronizing data between mobile and desktop applications and servers and cloud storages
#33634
Posted: 06/11/2015 01:10:10
by Koichi Wada (Basic support level)
Joined: 02/17/2015
Posts: 8

Hi,

I tried Samples/PDFBlackbox/ConsolePDF and got an error message:
Quote

SecureBlackbox library exception: EElLicenseError(Message: 'Your SecureBlackbox license key doesn't enable the requested functionality. Please check if you have a license for the components that you are trying to use.', ErrorCode: 0x00000000)


I used the key in LicenseKey.txt. Could you check if it's valid?

My SBB Version is:
SecureBlackbox C++ edition for Linux /x64 - Version 12.0.272 (20326 Kb) . Released on 06 June 2015.
#33635
Posted: 06/11/2015 02:32:38
by Alexander Ionov (EldoS Corp.)

Thank you for contacting us.

It's highly recommended to use our Helpdesk for reporting problems with licenses. There you can post and get any sensitive info without a risk that it can be seen by non-authorized persons.

I've created a ticket for you on this issue. You should receive a notification by e-mail. Let's continue there.

Thank you.


--
Best regards,
Alexander Ionov
#33650
Posted: 06/11/2015 19:51:48
by Koichi Wada (Basic support level)
Joined: 02/17/2015
Posts: 8

I solved the problem.
Thank you for your help.

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