EldoS | Feel safer!

Software components for data protection, secure storage and transfer

key problem

Also by EldoS: CallbackFilter
A component to monitor and control disk activity, track file and directory operations (create, read, write, rename etc.), alter file data, encrypt files, create virtual files.
#28325
Posted: 02/07/2014 08:44:26
by Tomas Moskala (Basic support level)
Joined: 02/07/2014
Posts: 4

Hello,
I got a new key for SFTP SecureBlackbox - version 11.0.241 - Released October 25, 2013, but it does not work. The first one was OK. The sales department told me to contact formum for help. What information do you need?
Thanks.
#28327
Posted: 02/07/2014 08:48:47
by Vsevolod Ievgiienko (EldoS Corp.)

Thank you for contacting us.

If you have a license, please assign the license ticket to your user account before we continue. The ticket itself and the procedure of it's use are specified in the registration e-mail that was sent to you upon license purchase.
#28328
Posted: 02/07/2014 08:51:42
by Tomas Moskala (Basic support level)
Joined: 02/07/2014
Posts: 4

I did not purchase the license yet
#28329
Posted: 02/07/2014 08:55:12
by Vsevolod Ievgiienko (EldoS Corp.)

Then you may request an additional key here: https://www.eldos.com/sbb/keyreq/
#28330
Posted: 02/07/2014 08:57:59
by Eugene Mayevski (EldoS Corp.)

I've seen the mail and I can see where your problem comes from. You requested the key for .NET edition and this is what the key was issued for. If you need a key for another edition, you should have requested one or tell it clearly. Sales personnel couldn't understand from your mail, what you need, so they directed you to the forum.

As I understand, you needed a key for VCL edition. I will send one to you by e-mail.


Sincerely yours
Eugene Mayevski
#28331
Posted: 02/07/2014 08:58:57
by Tomas Moskala (Basic support level)
Joined: 02/07/2014
Posts: 4

I did that, but the key I got is invalid.
I am not sure I ordered the right one
I put SecureBlackbox edition: .NET [645]
but I am using Delphi on W7
#28333
Posted: 02/07/2014 09:09:23
by Eugene Mayevski (EldoS Corp.)

It's not clear, why you requested .NET key when you are not using .NET. But anyway, I've sent you the key for VCL edition by e-mail.


Sincerely yours
Eugene Mayevski
#28334
Posted: 02/07/2014 09:11:11
by Tomas Moskala (Basic support level)
Joined: 02/07/2014
Posts: 4

That was the trouble, I left the default value .NET
Thx for help.
Also by EldoS: CallbackRegistry
A component to monitor and control Windows registry access and create virtual registry keys.

Reply

Statistics

Topic viewed 584 times

Number of guests: 1, registered members: 0, in total hidden: 0




|

Back to top

As of July 15, 2016 EldoS Corporation will operate as a division of /n software inc. For more information, please read the announcement.

Got it!