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Software components for data protection, secure storage and transfer

More Connection Lost (error 10054)

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Access locked and protected files in Windows, read and write disks and partitions and more.
#10068
Posted: 05/19/2009 15:31:24
by Otto Porter (Basic support level)
Joined: 03/21/2007
Posts: 4

We are using (SBB v5.0.107) VCL standard).

The component is SFTP ELSimpleSftpClient.

I am having problems connecting to a SFTP server which we believe is a Tumbleweed appliance running Secure Transport
Server.

Two weeks ago we connected successfully and transferred high volumes of
files.

After the following weekend we have been unable to connect to this server
again, with the error (peer reset, connection lost (error 10054).

I have been through your document on this issue with a fine tooth comb and
have tried all those remedies with no success.

Also, why doesnt our component object have the AutoAdjustCiphers property
as described in the above document?

Do you have any reports of issues with the server described above?

thanks, Otto Porter
ACS Inc.
#10069
Posted: 05/19/2009 21:01:18
by Eugene Mayevski (EldoS Corp.)

You are running quite an old version of the component. The latest for version 5 was 5.2.124 and it's awailable for download.

Tumbleweed is one of the closest (in terms of availability and accessibility) servers with many compatibility issues. We did add some changes to improve compatibility with this server, but I can't say exactly, in what version(s) those changes were made. It's wise to upgrade to the latest version: new versions of SecureBlackbox deliver compatibility improvements all the time, as new servers are released.


Sincerely yours
Eugene Mayevski
#10081
Posted: 05/20/2009 09:44:48
by Otto Porter (Basic support level)
Joined: 03/21/2007
Posts: 4

>>The latest for version 5 was 5.2.124 and it's awailable for download.

Can you provide a URL for this download? I can't find it from your homepage.

>>Also, why doesnt our component object have the AutoAdjustCiphers property
>>as described in the above document?

Can you answer the above question from my previous post?

thanks,

Otto Porter
#10082
Posted: 05/20/2009 09:49:52
by Eugene Mayevski (EldoS Corp.)

Please contact your manager or the other person from whom you have obtained the license key for information about upgrades.

Quote
Otto Porter wrote:
Can you answer the above question from my previous post?


The question has been answered. You need to upgrade your version of SecureBlackbox.


Sincerely yours
Eugene Mayevski
#10083
Posted: 05/20/2009 09:58:36
by Otto Porter (Basic support level)
Joined: 03/21/2007
Posts: 4

>>The latest for version 5 was 5.2.124 and it's awailable for download.

Are you saying we have to PAY for version 5.2.124 which we have a
license for? If we can't download this version why did you say
it was available?



You DID NOT answer my question about the AutoAdjustCiphers property.

thanks
Otto Porter
#10085
Posted: 05/20/2009 10:56:18
by Eugene Mayevski (EldoS Corp.)

I am sorry but I have no information about who you are and what licenses you have. Our system indicates that you don't have a license and so you are not eligible for access to older versions. If your company has a license, please contact your manager for licensing details and instructions about how to get updates. We don't provide such information for users, who don't have a license.

Quote
Otto Porter wrote:

You DID NOT answer my question about the AutoAdjustCiphers property.


Please re-read my answers again. Thank you.


Sincerely yours
Eugene Mayevski
Also by EldoS: BizCrypto
Components for BizTalk® and SQL Server® Integration Services that let you securely store and transfer information in your business automation solutions.

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