EldoS | Feel safer!

Software components for data protection, secure storage and transfer

Document.Open problem with a pdf

Posted: 06/11/2008 04:55:54
by DANIEL ALVAREZ (Standard support level)
Joined: 04/09/2008
Posts: 2


I have a problem with the document.open method. I have a PDF which when opened with the open method, basically does nothing. No error, just stays on the call to that method. I gave it 15 minutes and in the end just the cancelled the process.

I had thought that it might be the size of the file (6Mb) but after trying it with a 10 Mb document without issues, it can be that.

I am a little stumped.

Can you help?

Posted: 06/11/2008 07:13:52
by Eugene Mayevski (Team)

Unfortunately some badly generated PDFs with circular references between objects can cause problems. We fixed such problems when working on SecureBlackbox 6, however it seems that not all cases were counted. I have created a helpdesk ticket for you and we will continue there. When the problem is solved, I will post the resolution here to inform other users.

Sincerely yours
Eugene Mayevski



Topic viewed 1139 times

Number of guests: 1, registered members: 0, in total hidden: 0


Back to top

As of July 15, 2016 EldoS business operates as a division of /n software, inc. For more information, please read the announcement.

Got it!