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Blue screen upon driver uninstall

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#33016
Posted: 04/10/2015 09:26:49
by Chris Spiteri (Standard support level)
Joined: 10/06/2014
Posts: 57

Hi,

We ran into some issues when uninstalling driver v.3.1.84 through the api which can sometimes cause a blue screen or system crashes/reboots.

We have some dumps which run into a couple of hundred megabytes. Can we upload these to you somewhere?

Regards,
Chris
#33017
Posted: 04/10/2015 09:33:36
by Vladimir Cherniga (EldoS Corp.)

Hi,
this one may be suits for you https://www.wetransfer.com/
#33018
Posted: 04/10/2015 09:42:00
by Chris Spiteri (Standard support level)
Joined: 10/06/2014
Posts: 57

I need a recipient's email address
#33019
Posted: 04/10/2015 09:43:50
by Chris Spiteri (Standard support level)
Joined: 10/06/2014
Posts: 57

No need for email address, I'm uploading it to GoogleDrive, will send you a link shortly.
#33020
Posted: 04/10/2015 10:08:09
by Chris Spiteri (Standard support level)
Joined: 10/06/2014
Posts: 57

I uploaded one of the dumps here:
https://drive.google.com/file/d/0B8Ee8eIq-DVwYTJWMm5XWXRsLWM/view?usp=sharing

I received new information about how the crash happened. Our program that uses the filter was being uninstalled while running, when the crash occurred. However, the program uninstaller does not uninstall the driver.

Let me know if you require further information.

Chris
#33021
Posted: 04/10/2015 10:10:22
by Vladimir Cherniga (EldoS Corp.)

Thank you. I will move the question to the corresponding helpdesk ticket.
Also by EldoS: RawDisk
Access locked and protected files in Windows, read and write disks and partitions and more.

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