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Issue while saving Word 2003 type files using Office 2003

Posted: 02/02/2011 03:10:00
by Vadim S (Basic support level)
Joined: 02/02/2011
Posts: 1


We are having an issue while saving Word 2003 type files using Office 2003 on Windows Vista/Win 7

The main problem is that from time to time seemingly in a random fashion we get a "permission error" from Word and the file name changes to ~WRL****.tmp after which all subsequent saves become ~WRL****.tmp.doc

We have not been able to reproduce this error consistently and have no real idea what's causing it,checks by Process Monitor seemingly revealed no useful information as all operations surrounding that particular ~WRL****.tmp file around the point of failure were labeled as "SUCCESS".

Traces around the callback functions also did not reveal a whole lot of information.

Can you offer any help in this regard?


Posted: 02/02/2011 03:20:48
by Eugene Mayevski (Team)

If you have a license, please assign the license ticket to your user account before we continue. The ticket itself and the procedure of it's use are specified in the registration e-mail that was sent to you upon license purchase.

Sincerely yours
Eugene Mayevski
Posted: 02/02/2011 03:52:09
by ohad (Standard support level)
Joined: 02/02/2011
Posts: 24

Ok,unfortunately I was not familiar with the procedure and this is the account we have a license ticket for as it seems.

I will be posting from it then.


Posted: 02/02/2011 08:04:01
by Eugene Mayevski (Team)

Moved to HelpDesk for user greenflower.

Sincerely yours
Eugene Mayevski



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