Why can't I get bug fixes for my [old] version of your product for free? I only need bug fixes, not new features.
When you purchase the initial license, certain period of free minor updates and also new version upgrades is included. So you always get updates and fixes and new features for free for at least one year.
But the life time of certain product release is not very long because of two factors:
a) there exists significant demand for timely delivery of compatibility and interoperability updates and other improvements;
b) our products are monolithic, i.e. a change in code usually requires creation of new build of software package - old version can't be patched or updated in parts.
So we release updates and upgrades (new versions) frequently. And due to mentioned factors we don't provide bug fixes for old versions. You can buy a new version with discount and get a new round of free updates and upgrades. That will be a purchase of the new version, which includes bug fixes.