Technical support

Questions related to software installation, activation and usage -- please take a look at our support policy describing available options in detail. We recommend to follow these steps for fastest problem resolution:

1. Please use Site Search first.
2. Look in the SecureBlackbox knowledgebase. It contains wealth of information about our products, how-to's, tutorials, and whitepapers.
3. Browse documentation (Help file) online;
4. SecureBlackbox Forum are useful tool for support questions and product discussions. All questions are answered by EldoS staff. Forums are the preferred way to ask "How do I..." questions.
5. If the previous steps were not enough, please use our Helpdesk System. Our technical specialists will solve you problem in the shortest time.
6. For advanced help, such as creation of custom modules or adding new custom functions to our products, you can use the services we offer.