Refund Policy
General terms
We at EldoS Corporation want you, our customers, to be satisfied with our software and services. To ensure this, we provide evaluation versions of our software. Our engineers provide support at no charge to you during evaluation period. And if you discover, that our product doesn't satisfy your needs, after you placed an order and purchased a license, - your order can be refunded.
Which orders are refunded
1. The orders for end-user software offered by EldoS Corporation. These orders are refunded with no questions asked, if the refund request is placed within 30 days from the date when the order was processed by order processing company. After this period the refund requests are subject to review on a case by case basis.
2. The orders for software components and libraries offered by EldoS Corporation. Refund requests for these orders are subject to review on a case by case basis if the refund request is placed within 30 days from the date when the order was processed by order processing company. After this period the refund requests for software components and libraries are not reviewed.
Which orders are not refunded
The customers who violated the terms of the license agreement, if such violation has lead to cancellation of the license, lose the right to request the refund.
What amount is refunded
If the order was paid with a credit or debit card, the amount is refunded in full excluding shipping cost (when physical media is shipped). We will also refund shipping cost in case, if the return is the result of our error (duplicate or inaccurate order processing). For orders paid by wire transfer or check, EldoS Corporation will subtract the refund operation cost from the amount being refunded.
How to request refund
- Fill in, print, sign and send us the Refund Agreement. The paper should be sent either by post mail or by fax. No, we don't accept scanned images and e-mails because paper copy of Refund Agreement is necessary for accounting and audit purposes.
- Fill in and submit the online Refund Request form. If submission fails, please send the information by e-mail to sales@eldos.com.
The date of refund request submission is the earlier of submission dates of the above documents.
The actual refund is performed when the both Refund Request and Refund Agreement paper are received.
Refund Agreement should be sent to
EldoS Corporation
2nd Floor, 145-157 St John Street
London, EC1V 4PY
United Kingdom
Supplementary terms
This policy is a part of agreement, concluded between you and EldoS Corporation when you purchase a license for EldoS Corporation product.
This policy may be changed at any moment without any prior warning. The changes affect only orders, placed after the date when the order was placed. All orders, which were placed before or on the date, when the changes were made, are regulated by the terms, which existed at the moment of purchase.